1 Introduction
jiliw ("we," "us," "our") operates the online casino platform accessible at jiliw.org, providing Filipino players with access to JILI slots, live dealer games, online bingo, and other gaming products. In the course of providing these services, jiliw collects, processes, and stores certain personal data relating to its registered players and platform visitors.
This Privacy Policy ("Policy") is issued in compliance with Republic Act No. 10173, known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. It describes in detail what personal data jiliw collects, the purposes and legal bases for such collection, how data is stored and protected, with whom it may be shared, how long it is retained, and the rights you hold as a data subject under Philippine law.
This Policy should be read alongside jiliw's Terms & Conditions and Responsible Gaming Policy, both of which interact with the data processing activities described herein.
2 Data Controller Information
For the purposes of the Data Privacy Act of 2012 and applicable data protection legislation, the data controller responsible for personal data collected through the jiliw platform is the operator of jiliw.org.
For data protection enquiries, access requests, or complaints, players may contact jiliw's designated Data Protection Officer through the following channel:
- Email: [email protected] — subject line: "Data Protection Enquiry"
- Live Chat: Available 24/7 on the jiliw platform — request escalation to Data Protection
- Response Time: jiliw commits to acknowledging all data protection enquiries within five (5) business days
3 Personal Data We Collect
jiliw collects personal data across several categories, depending on the nature of your interaction with the platform. The following table summarises the primary data categories and examples of specific data points within each:
| Data Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID type and number (PhilSys, driver's licence, passport) | KYC verification process |
| Contact Data | Philippine mobile number, email address (if provided) | Account registration |
| Financial Data | GCash account reference, PayMaya reference, bank account name and number (BPI, BDO, Metrobank) | First deposit or withdrawal request |
| Transaction Data | Deposit amounts, withdrawal amounts, dates, reference numbers, game bet history, win/loss records | Ongoing platform use |
| Technical Data | IP address, device type, browser type and version, operating system, session identifiers | Each platform visit |
| Usage Data | Pages visited, games played, session duration, features accessed, click patterns | Ongoing platform use |
| Support Data | Live chat transcripts, complaint records, dispute documentation, account notes | Support interactions |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, session time configurations | Responsible gaming feature use |
4 How We Collect Your Data
jiliw collects personal data through the following mechanisms:
4.1 Direct Collection
Information you provide directly when registering an account on jiliw.org (mobile number, chosen username, password), completing KYC identity verification (government ID, personal details), submitting a deposit or withdrawal request (GCash reference, bank details), or contacting our support team (live chat messages, complaint submissions).
4.2 Automated Collection
When you access or use the jiliw platform, our servers automatically collect technical data including your IP address, browser specifications, device identifiers, and session activity logs. This data is collected passively via server logs and analytics tools and does not require any active input from you.
4.3 Cookie and Tracking Technology
jiliw uses cookies and similar tracking technologies (see Section 7 for details) to maintain session state, recognise returning players, and analyse platform usage patterns. Cookies are placed on your device upon visiting jiliw.org, subject to your browser settings and consent preferences.
4.4 Third-Party Sources
In limited circumstances, jiliw may receive personal data from third-party sources for the purposes of identity verification and fraud prevention — for example, from identity verification service providers engaged to support KYC compliance. Any such data sharing is conducted under appropriate data processing agreements.
5 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, jiliw processes personal data on the following legal grounds:
- Contractual Necessity: Processing your identity, contact, financial, and transaction data is necessary to perform the contract between you and jiliw — specifically, to operate your account, process deposits and withdrawals, and deliver gaming services as described in our Terms & Conditions.
- Legal Obligation: jiliw is required by PAGCOR regulations, Philippine anti-money laundering legislation (Republic Act No. 9160 as amended), and tax reporting requirements to collect and retain certain personal and financial data, including KYC documentation and transaction records.
- Legitimate Interests: jiliw processes Technical Data and Usage Data on the basis of its legitimate interest in operating a secure, stable, and improved platform — including fraud detection, abuse prevention, and platform analytics — provided such interests do not override your fundamental privacy rights.
- Consent: Where processing is not covered by the above grounds — such as sending promotional communications — jiliw will request your explicit, informed consent and will provide a clear mechanism to withdraw that consent at any time.
6 How jiliw Uses Your Personal Data
jiliw uses the personal data it collects for the following specified purposes:
- Account Management: Creating, maintaining, and administering your jiliw player account, including authentication and password management;
- Identity Verification (KYC): Verifying your identity, age (21+ requirement), and the ownership of your payment accounts prior to processing withdrawals;
- Payment Processing: Executing GCash, PayMaya, and bank transfer deposits and withdrawals accurately and in a timely manner;
- Game Delivery: Providing access to the jiliw game library, maintaining session state during gameplay, and recording game outcomes;
- Fraud and Security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, multi-accounting, bonus abuse, and money laundering;
- Anti-Money Laundering (AML) Compliance: Monitoring transaction patterns for compliance with Philippine AML obligations and filing reports as required by law;
- Responsible Gaming: Enforcing deposit limits, self-exclusion requests, and other responsible gaming configurations made by or on behalf of players;
- Customer Support: Responding to enquiries, resolving disputes, and maintaining records of support interactions;
- Platform Analytics: Analysing aggregate usage patterns to improve jiliw's platform design, game selection, and user experience;
- Regulatory Reporting: Fulfilling reporting obligations to PAGCOR and other regulatory authorities as required by applicable Philippine law;
- Marketing Communications: Sending promotional offers, bonus notifications, and platform updates — only where you have provided consent, and always with an easy opt-out mechanism.
7 Cookies and Tracking Technologies
7.1 What Cookies Does jiliw Use?
jiliw uses the following categories of cookies on jiliw.org:
- Strictly Necessary Cookies: Required for the platform to function. These include session cookies that maintain your logged-in state during a visit. They cannot be disabled without impairing core functionality.
- Performance and Analytics Cookies: Collect anonymised information about how players navigate jiliw.org — which pages are visited most, how long sessions last, and where errors occur. This data helps us improve the platform.
- Functional Cookies: Remember preferences you have set — such as game view settings or responsible gaming limit configurations — so they persist between sessions.
- Security Cookies: Support fraud detection and session security functions, including recognition of trusted devices and detection of anomalous login behaviour.
7.2 Managing Cookies
You can control non-essential cookies through your browser settings. Disabling cookies entirely may impact your ability to use certain features of jiliw, including maintaining a persistent login session. jiliw does not use third-party advertising cookies or cross-site tracking technologies for the purpose of selling your behavioural data to external advertisers.
8 Data Sharing and Disclosure
jiliw does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited and controlled circumstances:
8.1 Game and Technology Providers
jiliw's platform integrates games and live dealer services from licensed providers including JILI Gaming, Evolution Gaming, and Pragmatic Play. These providers may receive technical session data (but not full personal profiles) necessary to deliver their games to your device. All game providers are contractually required to handle such data in compliance with applicable privacy legislation.
8.2 Payment Processors
To process GCash, PayMaya, and bank transfer transactions, jiliw shares the minimum necessary payment and identity data with the relevant payment processing intermediaries. These entities operate under their own privacy policies and are bound by Philippine financial privacy regulations.
8.3 Identity Verification Services
For KYC purposes, jiliw may engage licensed identity verification service providers to validate government-issued Philippine IDs. Such providers receive only the specific data required for verification and are prohibited from using it for any other purpose.
8.4 Regulatory and Law Enforcement Authorities
jiliw is legally obligated to disclose personal and financial data to PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and law enforcement agencies where required by Philippine law or a valid court order. Such disclosures are made strictly within the bounds of applicable legal requirements.
8.5 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of jiliw's assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and given a reasonable opportunity to close their account if they do not wish their data to be transferred.
9 Data Security Measures
jiliw implements a multi-layered security framework to protect player personal data against unauthorised access, loss, destruction, or disclosure. Key security measures include:
- Encryption in Transit: All data transmitted between your device and jiliw's servers is protected by 256-bit SSL/TLS encryption;
- Encryption at Rest: Sensitive personal data, including government ID data and financial account references, is encrypted in jiliw's database systems;
- Access Controls: Personal data is accessible only to jiliw personnel with a legitimate operational need. Access is role-based and logged;
- Two-Factor Authentication: Player accounts support optional SMS-based 2FA to protect against unauthorised login;
- Intrusion Detection: jiliw's infrastructure is monitored continuously for anomalous activity, with automated alerting for potential security incidents;
- Regular Security Reviews: jiliw conducts periodic reviews of its security policies, access controls, and technical measures to address evolving threats.
While jiliw takes every reasonable precaution, no internet-connected system is immune to all security risks. In the event of a data breach affecting your personal data, jiliw will notify affected players and the National Privacy Commission (NPC) within the timeframes required by Philippine law, and will take immediate remediation steps.
10 Data Retention
jiliw retains personal data for the minimum period necessary to fulfil the purposes described in this Policy, subject to the following retention standards:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years post-closure | PAGCOR regulatory requirement |
| Financial Transaction Records | 5 years from transaction date | Philippine AML Act, BIR requirements |
| KYC Documents | 5 years post-account closure | PAGCOR / AMLC obligations |
| Support and Complaint Records | 3 years from interaction date | Legitimate interest (dispute resolution) |
| Technical and Server Logs | 12 months | Security monitoring, fraud detection |
| Marketing Consent Records | Until consent withdrawn + 2 years | Proof of consent basis |
| Self-Exclusion Records | Indefinitely | Responsible gaming enforcement |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with any identifiable individual.
11 Your Rights as a Data Subject
As a data subject under the Philippine Data Privacy Act of 2012, you hold the following rights in relation to the personal data jiliw holds about you:
- Right to Be Informed: The right to be notified of how your personal data is collected, processed, and used — satisfied by the publication and maintenance of this Privacy Policy.
- Right of Access: The right to request a copy of the personal data jiliw holds about you. Requests will be fulfilled within fifteen (15) business days of receipt and verification.
- Right to Rectification: The right to request correction of inaccurate, incomplete, or outdated personal data held in your jiliw account. Straightforward corrections (e.g., mobile number updates) may be made via account settings or by contacting support.
- Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations (see Section 10). Self-exclusion records are exempt from erasure to protect responsible gaming enforcement.
- Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may withdraw consent for marketing communications at any time by contacting jiliw support.
- Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible.
- Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jiliw has violated your data privacy rights. NPC contact information is publicly available through official Philippine government channels.
12 Children's and Minors' Privacy
The jiliw platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jiliw does not knowingly collect personal data from any person under the age of 21. Account registration includes an age declaration, and KYC verification confirms age before any withdrawal is processed.
If jiliw becomes aware that personal data has been collected from a person under 21 years of age, all such data will be immediately deleted and the associated account will be closed. Any balance in such an account will be handled in accordance with applicable Philippine regulatory requirements.
Parents and guardians who believe a minor may have accessed jiliw are encouraged to contact our support team immediately at [email protected]. jiliw recommends that shared devices in households with minors have appropriate parental control software installed.
13 Third-Party Platform Links
Where jiliw.org contains links to third-party websites or services — including game provider portals, payment processor interfaces, or partner platforms — jiliw is not responsible for the privacy practices of those third parties. This Privacy Policy applies solely to data processed by jiliw on jiliw.org. We encourage you to review the privacy policies of any third-party services before providing them with your personal data.
14 Changes to This Privacy Policy
jiliw reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or the features of the jiliw platform. When material changes are made, jiliw will notify registered players via SMS to the registered mobile number or through a prominent notice on jiliw.org, with a minimum of fourteen (14) days' advance notice before changes take effect.
The effective date and version number at the top of this page will be updated to reflect each revision. The most current version of this Privacy Policy is always accessible at jiliw.org/privacy-policy. Your continued use of the jiliw platform following notification of changes constitutes acceptance of the revised Policy.
15 Contact and Data Protection Enquiries
For any question, request, or concern relating to this Privacy Policy or jiliw's data processing activities, please contact us through the following channels:
- Live Chat: Available 24/7 within the jiliw platform — the fastest channel for urgent data concerns
- Email: [email protected] — subject line: "Privacy Policy Enquiry" or "Data Subject Request"
- Response Commitment: jiliw acknowledges all privacy enquiries within five (5) business days and resolves data subject requests within fifteen (15) business days
To lodge a formal complaint with the Philippine data protection authority, you may contact the National Privacy Commission (NPC) through official government channels. jiliw cooperates fully with NPC investigations and complies with all lawful NPC orders.