jiliw Terms & Conditions

1 Definitions

As used throughout these Terms and Conditions, the following definitions apply:

• "jiliw," "we," "us," "our" refers to the jiliw platform, its operators, and affiliated entities responsible for operating jiliw.org.
• "Player," "you," "your" refers to any individual who accesses, registers for, or uses the jiliw platform in any capacity.
• "Platform" means the jiliw website accessible at jiliw.org, including all games, services, features, and content offered therein.
• "Account" means the individual player account created upon successful registration on jiliw.org.
• "Balance" means the total sum of real-money funds held within a player's account at any given time, excluding bonus credits.
• "Bonus Funds" means any promotional credits, free bet amounts, deposit match bonuses, or other non-cash incentives credited to a player's account.
• "Wagering Requirement" means the minimum total bet amount that must be staked before Bonus Funds or winnings derived therefrom become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity verification process required by jiliw before withdrawal processing.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory body overseeing gaming activities in the Philippines.
• "PHP" or "₱" means Philippine Peso, the currency used for all transactions on the jiliw platform.

2 Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you and jiliw. Your continued use of the jiliw platform following registration constitutes irrevocable acceptance of these Terms in full. Acceptance is also confirmed by:

1. Checking the agreement checkbox during the registration process;
2. Placing any real-money wager on the platform;
3. Depositing funds into your jiliw account;
4. Claiming any bonus or promotional offer provided by jiliw.

These Terms should be read in conjunction with jiliw's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and jiliw.

3 Eligibility

3.1 Age Requirement

Access to and participation in real-money gaming on jiliw is restricted exclusively to individuals who are 21 years of age or older. This requirement is in accordance with Philippine Republic Act No. 9295 and applicable PAGCOR regulations governing online gaming in the Philippines. jiliw employs age verification procedures and reserves the right to request valid government-issued identification at any time.

3.2 Jurisdiction

The jiliw platform is intended for use by residents of the Philippines. By registering, you confirm that online gaming is not prohibited under the laws applicable to your jurisdiction of residence. You accept sole responsibility for ensuring compliance with local laws before participating.

3.3 Excluded Persons

The following individuals are not eligible to register or maintain an account on jiliw:

• Persons under 21 years of age;
• Employees, contractors, or immediate family members of jiliw or its affiliated game providers;
• Individuals who are self-excluded through jiliw's responsible gaming program;
• Individuals included on any national problem gambling exclusion registry recognised by PAGCOR;
• Persons accessing the platform from jurisdictions where online gaming is prohibited by law.

4 Account Registration

4.1 Registration Requirements

To register a jiliw account, you must provide a valid Philippine mobile number, choose a unique username, and select a strong password. All information provided during registration must be accurate, complete, and current. jiliw reserves the right to verify any information provided and to suspend accounts where inaccurate or misleading information is detected.

4.2 One Account Policy

Each individual may hold a maximum of one active account on jiliw at any time. Registering or attempting to operate multiple accounts — whether under the same or different identities — constitutes a material breach of these Terms. jiliw will close all duplicate accounts and forfeit any associated balances, including both real-money funds and bonus credits.

4.3 Account Accuracy

You are responsible for maintaining the accuracy of your account information at all times. If your registered mobile number, name, or payment method details change, you must update your account promptly via the account settings section or by contacting jiliw support. Discrepancies between account registration details and KYC documents may delay or prevent withdrawal processing.

5 Account Security

You are solely responsible for maintaining the confidentiality of your jiliw login credentials, including your password and any one-time passwords (OTPs) received via SMS. jiliw will never request your password through any channel, including live chat, email, or telephone. You must:

• Choose a strong, unique password not used on any other platform;
• Enable two-factor authentication (2FA) where available;
• Never share your login credentials with any third party;
• Log out of jiliw when using shared or public devices;
• Notify jiliw support immediately upon suspecting any unauthorised access to your account.

jiliw accepts no liability for losses arising from a player's failure to maintain the security of their login credentials. If jiliw reasonably suspects that account security has been compromised, it may suspend the account pending investigation and verification.

6 Deposits

6.1 Accepted Payment Methods

jiliw accepts deposits via GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (PHP). jiliw does not accept deposits from payment methods belonging to third parties — all funds deposited must originate from accounts registered in the player's own name.

6.2 Minimum Deposit

The minimum deposit amount is ₱500. There is no standard maximum single deposit limit, though transaction limits imposed by your GCash, PayMaya, or bank account may apply independently of jiliw's systems.

6.3 Deposit Processing

GCash and PayMaya deposits reflect in your jiliw account balance immediately upon confirmation from the payment provider. Bank transfer deposits are processed within 30 minutes during standard banking hours. jiliw is not liable for delays caused by third-party payment processors, bank processing windows, or network outages outside jiliw's control.

6.4 Chargebacks

Any initiation of a chargeback, reversal, or dispute against a jiliw deposit by a player — whether through their bank, GCash, or PayMaya — constitutes a material breach of these Terms. jiliw reserves the right to immediately suspend the relevant account, withhold any pending withdrawals, and pursue recovery of any fraudulently reversed amounts.

7 Bonuses and Promotions

7.1 General Bonus Terms

All bonuses, free credits, and promotional offers made available by jiliw are subject to these Terms and any specific terms attached to the individual promotion. In the event of any conflict, the promotion-specific terms take precedence. jiliw reserves the right to modify, suspend, or withdraw any promotion at any time.

7.2 Wagering Requirements

Unless otherwise stated in the specific promotion terms, all Bonus Funds credited to a jiliw account must be wagered a minimum of thirty (30) times before the associated balance becomes eligible for withdrawal. Bonus Funds and real-money funds are wagered concurrently. The wagering requirement applies to the bonus amount only, not the total balance, unless specified otherwise.

7.3 Game Contribution Rates

Not all games contribute equally to wagering requirements. Standard contribution rates at jiliw are as follows:

• JILI Slots and most standard slot games: 100% contribution
• Live Baccarat, Live Blackjack, Live Roulette: 10% contribution
• Online Bingo: 50% contribution
• Specialty games (Sic Bo, game shows): 25% contribution

7.4 Bonus Abuse

jiliw monitors all bonus activity for patterns consistent with abuse, including but not limited to: low-risk hedging strategies designed to extract bonus value without genuine wagering risk, coordinated multi-account bonus collection, or systematic exploitation of promotional terms. Accounts found to be engaging in bonus abuse will have their Bonus Funds voided and may be restricted from future promotional participation.

8 Gameplay Rules

All games available on jiliw operate according to the rules and Return-to-Player (RTP) specifications established by the respective game providers — Evolution Gaming, Pragmatic Play, JILI Gaming, and others. These rules are accessible within the individual game interfaces.

jiliw's game outcomes for slot and table games are determined by certified Random Number Generator (RNG) technology, independently audited for fairness. Live dealer game outcomes are determined by real physical actions of certified human dealers operating in licensed studios.

In the event of a technical malfunction during gameplay — including server errors, disconnection, or game software failures — jiliw reserves the right to void the affected round and refund the relevant stake. jiliw is not liable for internet connectivity failures on the player's end that may result in disconnection during active gameplay.

9 Withdrawals

9.1 Withdrawal Eligibility

Withdrawals from a jiliw account are available to players who have completed KYC identity verification. Unverified accounts may deposit and play but will not be able to withdraw until identity verification is satisfactorily completed. KYC documentation must include a valid Philippine government-issued photo ID (PhilSys card, driver's licence, or passport).

9.2 Withdrawal Methods and Processing Times

Withdrawals are processed to the same payment method used for the corresponding deposit where possible. Standard processing times are as follows:

• GCash withdrawals: average 15 minutes, up to 2 hours maximum
• PayMaya withdrawals: average 30 minutes, up to 4 hours maximum
• BPI, BDO, Metrobank bank transfers: same banking day if requested before 3:00 PM, next banking day thereafter

9.3 Withdrawal Limits

The minimum withdrawal amount is ₱500. Maximum single withdrawal limits vary by payment method and player verification level. High-volume withdrawals above ₱100,000 may require additional verification and processing time. jiliw reserves the right to apply enhanced due diligence procedures for large withdrawals consistent with anti-money laundering obligations.

9.4 Third-Party Payments

jiliw strictly prohibits the withdrawal of funds to any payment account not registered in the verified name of the account holder. Requests to transfer winnings to third-party accounts will be declined. This policy exists to protect players and to ensure compliance with applicable anti-money laundering regulations.

10 Prohibited Conduct

The following conduct is strictly prohibited on the jiliw platform and constitutes grounds for immediate account closure and forfeiture of funds:

1. Use of automated software, bots, scripts, or artificial intelligence to interact with jiliw's games or systems;
2. Collusion with other players to manipulate game outcomes, particularly in live dealer rooms;
3. Exploitation of software errors, glitches, or vulnerabilities in jiliw's platform or game software;
4. Any form of money laundering, including structuring deposits to circumvent transaction reporting thresholds;
5. Use of stolen, fraudulent, or unauthorised payment methods;
6. Registering or operating multiple accounts to obtain duplicate bonuses or circumvent account restrictions;
7. Providing false, misleading, or fraudulent identity information during registration or KYC;
8. Harassment, abusive language, or threatening behaviour toward jiliw staff or other players;
9. Any attempt to hack, disrupt, or interfere with jiliw's servers, network infrastructure, or game systems.

jiliw cooperates fully with law enforcement agencies and PAGCOR in any investigation involving suspected illegal activity on the platform. Accounts subject to ongoing investigations may be frozen pending resolution.

11 Responsible Gaming

jiliw is committed to promoting responsible gaming and providing tools that help players manage their gambling activity. The following responsible gaming features are available to all jiliw account holders:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account via account settings or by contacting support;
• Session Time Limits: Configure automatic logout after a defined period of continuous play;
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours to 30 days);
• Self-Exclusion: Permanently or indefinitely exclude yourself from the jiliw platform. Self-exclusion requests are processed within 24 hours and are irrevocable for the minimum period selected.

Players who believe they may have a gambling problem are encouraged to seek assistance through our dedicated Responsible Gaming page, which provides self-assessment tools, support resources, and links to professional help organisations operating in the Philippines.

12 Intellectual Property

All content on the jiliw platform — including but not limited to the website design, graphics, logos, game interfaces, marketing materials, written content, and the jiliw brand name and trademark — is the exclusive intellectual property of jiliw or its licensed third-party game providers.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the jiliw platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, publicly display, or create derivative works from any jiliw content without prior written authorisation from jiliw.

13 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, jiliw's total aggregate liability to any player arising out of or in connection with these Terms and the use of the platform shall not exceed the total real-money deposits made by that player in the ninety (90) days preceding the event giving rise to the claim.

jiliw shall not be liable for any of the following, whether arising in contract, tort, or otherwise:

• Loss of profits, revenues, data, or business opportunities;
• Losses arising from a player's failure to maintain account security;
• Service interruptions caused by third-party providers, payment processors, or telecommunications infrastructure;
• Game outcome disputes where certified RNG or live dealer procedures were followed correctly;
• Losses arising from the player's own failure to comply with these Terms.

Nothing in these Terms operates to exclude or limit liability for fraud, wilful misconduct, or any other liability that cannot be excluded under applicable Philippine law.

14 Amendments to These Terms

jiliw reserves the right to amend, update, or replace these Terms and Conditions at any time. Where material changes are made, jiliw will provide notice to registered players via the email address or mobile number registered to their account, with a minimum of fourteen (14) days' advance notice before the changes take effect, except where immediate amendment is required for legal or regulatory compliance.

Continued use of the jiliw platform after the effective date of any amendment constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The current version is always accessible at jiliw.org/terms-conditions, with the effective date clearly displayed at the top of this page.

15 Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, claim, or controversy arising out of or relating to these Terms, or the use of the jiliw platform, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Prior to initiating formal legal proceedings, both parties agree to attempt good-faith resolution of any dispute through jiliw's internal complaint escalation process. Complaints may be submitted to jiliw's support team, and jiliw commits to providing a substantive written response within ten (10) business days of receipt.

16 Contact Information

For questions, concerns, or formal complaints regarding these Terms and Conditions, players may contact jiliw through the following channel:

• Live Chat: Available 24/7 via the jiliw platform — the fastest way to reach support
• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24/7, 365 days a year

All formal legal notices to jiliw must be submitted in writing via email to [email protected], clearly marked as "Legal Notice" in the subject line.